01Live service and data
- Characters, character names, items, currency, pets, Maple Points and other data from the closed beta (CBT) were reset during the official launch maintenance on Oct 30, 2026. This reset is not eligible for recovery or refunds.
- There will be no data resets after the official launch.
- If a serious error or an issue that significantly affects the service occurs, we may hold emergency maintenance or temporarily disable some features.
- Items, currency or pets lost to errors are restored after checking the records, and items or currency gained unfairly through errors may be reclaimed. See the Recovery section below for the details.
- Sanctions received during the CBT continue to apply after the official launch.
- EXP, drops, monsters, items and prices may be adjusted during live service; changes are announced in patch notes.
02Principles
- Wild Reboot is a creator world on MapleStory Worlds. The MapleStory Worlds terms and policies take precedence over this policy.
- Anything not covered here follows applicable law and MapleStory Worlds policy.
- This policy applies equally to every player.
03Our commitments
- We announce maintenance, patches, events and probability changes in News and in the Discord announcements channel in advance. Emergency maintenance and urgent fixes may be announced right after they happen.
- We never ask for passwords, payment details or verification codes.
- We answer inquiries within 7 days and refund inquiries within 3 business days.
04Prohibited conduct
- Making, using or spreading cheat programs, macros or unauthorized automation (in-game AUTO battle is allowed)
- Deliberately exploiting bugs, or profiting from a bug without reporting it
- Trading game currency, items, characters or accounts for real money or other games' currency, or advertising it
- Trade fraud, account theft or account sharing
- Impersonating an operator (GM) or another player
- Abuse, insults, discrimination, harassment, spam or offensive content
- Requesting or sharing other people's personal information
- Gambling or promoting gambling
05Types of action
- Warning: a personal notice if you are online, otherwise a message on Discord.
- Kick: immediate disconnection.
- Access restriction: you cannot enter the world for a set period or permanently.
- Reclaiming gains: items, currency or pets gained through the violation are removed.
- Discord action: message removal, channel restriction or removal from the server.
06Guidelines by violation
| Violation | 1st | 2nd | 3rd | 4th+ |
|---|---|---|---|---|
| Using cheat programs | 30 days | Permanent | - | - |
| Making or spreading cheat programs | Permanent | - | - | - |
| Bug exploits | 7 days, gains reclaimed | 30 days, gains reclaimed | Permanent | - |
| Real-money or account trading | 30 days, gains reclaimed | Permanent | - | - |
| Organized or repeated real-money trading | Permanent | - | - | - |
| Trade fraud | 30 days, gains reclaimed | Permanent | - | - |
| Impersonating an operator | 7 days | 30 days | Permanent | - |
| Abuse, harassment, spam or offensive names | Warning | 3 days | 7 days | 30 days |
| Requesting personal information | 30 days | Permanent | - | - |
| Sharing personal information | Permanent | - | - | - |
| Gambling | 15 days | 90 days | Permanent | - |
- Periods are world access restrictions.
- Depending on severity and harm, we may skip steps or apply a lighter action.
07Protecting children and teens
- Asking minors for personal information, trying to meet them offline, or sexual remarks or behavior toward them results in a permanent restriction without warning, and we may report it to the authorities.
- If you were harmed, use the in-game Report button (right of the chat input, or right-click the character on PC / tap it on mobile), post in the Discord support forum, or use the MapleStory Worlds report feature.
08Recovery
| Type | Details | Restorable | Notes |
|---|---|---|---|
| Our errors | Items, currency or pets lost to bugs or server errors | Yes | Restored after checking the records |
| Items | Items you discarded | Yes | Once per record (each discard separately), if requested within 14 days of the loss |
| Pets | Pets you released | Yes | Once per record (each pet separately), if requested within 14 days of the loss |
| Pets | Pets you sold | Yes | Once per record, if requested within 14 days of the loss. The sale price is taken back, so you need enough meso |
| Characters | Deleted characters | Yes | Once per record, if requested within 14 days of the loss. The slot the character was deleted from must be empty (delete any new character made there first). If the name can no longer be used (for example, another character took it more than 7 days after deletion), you will need to choose a new name |
| Trades | Items or pets traded or sold at auction | No | - |
| Used | Items or currency you used or spent | No | - |
| Probability | Enhancement, scroll and cube results | No | Decided by probability |
| Mail past its 28-day storage period | No | - | |
| Timed items | Expired items | No | - |
| Accounts | Losses from account sharing | No | - |
- Your most recently sold pet can be bought back at its sale price from the pet sale window until you sell another pet. This applies per character and remains available after you log out. Buyback requires enough meso and a free pet slot.
- Request recovery in the Discord support forum with your character name, time and what was lost. The same rules apply to everyone.
09Appeals
- If you disagree with an action, post in the Discord support forum within 15 days of the action. We will review it and reply.
10Protecting our staff
- Abuse, threats or sexual harassment toward staff during support ends the conversation and is handled under the guidelines above.
11Probabilities
- Probabilities of random-outcome items are published on the Probabilities page.
- Probability changes are announced in News and on Discord before they take effect.
Effective Oct 30, 2026
Change history
- First version of all policies
- Operating policy: recovery requests within 14 days; added in-game pet buyback guidance
- Refund policy: World Coin payments follow MapleStory Worlds policy; Maple Point items follow this world's rules
- Operating policy: recovery is once per record and a deleted character needs its own slot free; added in-game reporting; trade fraud now reclaims the offender's gains instead of restoring the loss, matching the rule that traded items are not restored. Privacy policy: operation records (activity, reports, nearby chat) are kept on our server for 30 days
- Added closed beta and OBT reset notes; no World Coin sales during the closed beta; corrected retention periods (auction records 90 days; currency balances and pet holdings until the data reset)
- Privacy policy: added that CBT reward records (participation, attendance days, highest level) are kept until rewards are delivered. Operating policy/FAQ: character names listed in the reset
- Operating policy: replaced the CBT notes with live service notes for the official launch on Oct 30, 2026. Refund policy: replaced the closed beta section now that World Coin products are on sale. Privacy policy: currency balances and pet holdings are kept until the service ends, and the only CBT record kept is the list of CBT accounts for the thank-you gift, until the gift mail expires
- Added the Traditional Chinese site, with policy translations for reference. Privacy policy: language choice added to browser storage