Help & FAQ
Answers to the questions we hear most. For anything else, ask us on Discord.
OperatorGM
Here are the questions we hear most. For anything else, post in the support forum on Discord.
We answer general inquiries within 7 days and refund inquiries within 3 business days.
Does my closed beta (CBT) progress carry over?
No. Characters, character names, items, currency (meso and Maple Points) and pets from the CBT were all reset during the official launch maintenance on Oct 30, 2026, and this reset is not eligible for recovery or refunds. CBT participation rewards are planned for after the launch. See the launch notice in News for details.
How do I get a pet?
Choose the capture action when an eligible Lv.1 monster appears in battle. You can also get pets by opening pet eggs from the tutorial and quest rewards.
Why do my pet's stats differ from the guide?
Even pets of the same species start with slightly different stats and grow differently. Check your pet's current values in the in-game pet panel.
How many pets can I keep?
Each character can carry up to five pets. If you're full, move some to pet storage or sell one before capturing or opening a pet egg.
Where can I report a bug or share an idea?
Use the Discord support forum. For a bug, tell us when it happened, your device, the steps that cause it, what you expected and what actually happened, plus a screenshot if you have one. Never post passwords, contact details, account identifiers or payment information publicly.
How do refunds work?
Since the official launch on Oct 30, 2026, Maple Point vouchers are sold for World Coins. Cancellations and refunds of World Coin payments follow the refund policy. Maple Points received during the CBT were reset during the launch maintenance and are not refundable. You can cancel a Maple Point purchase in the in-game cash storage within 7 days if the full quantity is still there and unused. See the refund policy.
When will I get an answer?
Within 7 days for general inquiries and 3 business days for refunds, whether you ask on Discord or through 'Contact the creator' on MapleStory Worlds. Recovery requests and sanction appeals are only accepted in the Discord support forum.
Can I get a lost item or pet back?
Your most recently sold pet can be bought back at the same price from the pet sale window until you sell another. Discarded items, released or sold pets and deleted characters can be restored once if you ask within 14 days of the loss. Traded items and probability results such as enhancement or cubes cannot be undone. See the recovery section of the Operating policy.